Ethos Wealth Planners

A group within Promiseland Independent Pte Ltd

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Home About Us Career An open letter to potential advisers

An open letter to potential advisers

Dear Potential advisers,

The Ethos Wealth Planners is a group within Promiseland Independent Pte Ltd. Ethos Wealth Planners is headed by myself. You are reading this letter probably because you are keen to join the financial advisory industry.

Almost all firms consider  the financial adviser as a sales person. It does not matter whether you are from the insurance companies, banks, security houses or one of those “independent” financial advisory firms. On the other hand, many clients assume that the financial adviser is a professional. The difference in expectation is detriment to the interest of the clients and it is of no surprised that many clients’ interest are harmed.

I am still a practising practitioner and many clients have engaged me to advise them. I have found that many financial advisers have harmed them so significantly that it often results in delay in retirement due to purchase of unsuitable products to being underinsured because of being persuaded to buy products of low sum assured (because it pays higher commission). The worst part is that many financial advisers do not know how much harm they have caused to their clients because they have been trained to focus on sales of products rather than on needs of their clients.

In my interview with financial advisers from other firms, the common complain I hear is that their trainings are often focus on product benefits and how to position Unique Selling Points (USP) to their prospects. But there is little focus on how to do needs analysis which is required for recommending products and services that match clients’ needs.

I would like to meet you if you see yourself in the same predicament as above. Under my team, you cannot be assured of hitting the Million Dollar Round Table (MDRT) simply because exceeding a certain level of commission is never our target. I am not interested whether you sold a term insurance or an ILP. I am more interested that your recommendations have benefited your clients. If you want to earn a large income, this place is not for you. You will do better in firms and agencies that push products to the detriment of their clients. On the other hand, if you want to help others, this place is for you.

The following is a table summarising the different between Ethos Wealth Planners and others:

Ethos Wealth Planners

Others in the industry

Must have a good heart - compassionate for others.

Must be good in selling skills.

Do the right things even when nobody is looking.

Find ways to earn more money even if it is unethical/illegal especially when nobody is looking.

Put clients' interests first.

Put the interests of self first.

Prohibited from selling harmful products blacklisted by me.

Prohibited from selling products like term insurance because it earns little commissions.

Prohibited from "restructuring" clients' existing insurance portfolio.

Encouraged to "restructure" clients' existing insurance portfolio (also known as twisting/ churning).

Prohibited from using incentives to induce clients to buy products.

Encouraged to use incentives such as commission rebates, free gifts and gift vouchers to induce clients to buy products.

Encouraged to upgrade one's knowledge and advisory skills.

Encouraged to improve one's selling skills.

Monetary incentives to achieve CFP or ChFC.

Monetary incentives to achieve MDRT, COT and TOT.

Recommendation based on needs.

Recommendation based on the size of commissions.

Weekly regular training to ensure continuously competent.

Trainings (if any) on how to sell more to earn more.

In-house training more than enough to meet regulator's CPD hours.

Insufficient in-house training. Adviser need to source for external trainings to maintain CPD hours.

Performance measured in terms of how clients are helped.

Performance measured in terms of amount of commissions earned.

Able to charge fees (for Private Wealth Planners)

Cannot charge fees.

Processes provided on how to charge fees.

Processes provided on how to close the sale as fast as possible.

Conducive environment of like minded colleagues who are ethical and not greedy for more commissions.

Unethical environment of peers.

Clients ownership (vesting). You continue to earn recurring commissions even if you leave the firm.

Clients belong to the firm. Advisers who left the firm prohibited from soliciting previous clients.

Large range of products and services being offered

Limited range. Force to recommend these products even if it is inferior.

Permitted to recommend competitors' products (for Private Wealth Planners)

Cannot recommend competitors' products.

Able to recommend alternative products for high networth individuals (for Private Wealth Planners)

Does not understand what alternative products are.

Cooperation among team members strongly encouraged through co-broking system administered by the firm.

No formal co-broking system in place.

Rent-free conducive and professionally decorated office rooms to meet your clients and prospects.

No proper office rooms offered. Have to meet in McDonalds and KFC.

Able to move on to higher value financial planning services such as to execute Wills and Trusts.

Use Wills and Trusts as an opener to sell more life insurance (again).

A full fledge department of salaried staff to support you if you want to do general insurance. Your corporate clients demand a team, not merely you.

No general insurance department to support you. You DIY everything. You cannot go for big accounts.

A support salaried team to provide on-going servicing for group employment benefits.

No support team for group employment benefits.

Unlimited office broadband for advisory work.

Slow broadband service.

Finally but not least importantly, the chance to be guided by me and eventually promoted to Private Wealth Planners who are true consultants worthy of charging fees for clients.

Stuck in product sales. Always a salesman, never a consultant.

 

 

All new advisers under the Ethos Wealth Planners will be trained on Foundation Financial Planning which is a needs-based approach for traditional life insurance, disability income, critical illnesses, term insurance and medical insurance. They will also be taught on how to recommend regular saving plans using unit trusts. “Foundation Financial Planning” is appropriate for majority of clients. All new advisers are expected to be eventually able to offer this service with high confidence within 12 months on their own to any clients who want this service. In a sense, “Foundation Financial Planning” is a basic service that all advisers are expected to offer with minimal help. Of course, the on-going weekly trainings provided by the firm would cover these products and thus, advisers are always kept abreast of the latest changes in the industry related to these products and services.

A common question that I am asked is relating to where to find clients? I expect all advisers to be eventually be able to find their own clients pertaining to Foundation Financial Planning. They should start with their “warm markets” and use referrals system and assistance from Center of Influence (COI) to reach out to cold markets. The firm is able to officially administer the Introducer scheme so that your COIs are rewarded for referring clients  to you. The Introducer scheme is subjected to MAS rules on such schemes. However, there are also enquires from potential clients through this website. These enquiries will be channelled to the appropriate advisers depending on the level of skill set required and kind of fees these potential clients are willing to pay. This website is being actively marketed and is Search Engine Optimised (SEO) so that it can be easily found on the Internet. The number of enquiries from this website is not trivial. Advisers are also permitted to post blogs on this website sharing their experiences and knowledge so as to increase their level of profile further.

I strongly encouraged all advisers under Ethos Wealth Planners to select at least 2 specialisation after 1 year in the firm. For example, an adviser who meets a prospects who need assistance in setting up a Trust, can work as a team with another adviser who specialises in estate planning. In this manner, the client’s interest is met.  When advisers start to specialised in the fields they like best, they will be able to offer their specialised services to other advisers’ own clients via a co-broking arrangement. Obviously, these are warm markets and therefore much easier compared to cold markets.

Some other examples of specialisation are (but not limited to):

  1. Investments:
    • Portfolio management;
    • Alternative products for Accredited Investors; and
    • Usage of open architecture platforms.
  2. Jumbo insurance such as Universal Life.
  3. Group employment benefits for SME and MNC.
  4. General insurance such as commercial fleets, group travel, non-package for corporate clients, industrial all risks, business interruption, theft, plate glass, money, public liability, fidelity guarantee, marine cargo, professional indemnity, medical malpractice, directors & officers liability, contractors’ all risks, erection all risks, etc.
  5. Estate planning - Wills, Trusts, Lasting Power of Attorney, Buy-Sell Agreement, Keyman, etc.
  6. Comprehensive financial planning. Analysis of individual clients’ entire financial well being for fees.

I expect that on a long-term basis, two-thirds of an adviser’s remuneration should come from their specialised fields.

If you are keen to join my team of advisers, feel free to contact us for a discussion.

Wilfred Ling
FA Associate Director
Promiseland Independent Pte Ltd

 

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